Privacy Policy
At PaperPack UK , we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website and services. By accessing or using our services, you agree to the terms of this Privacy Policy. Please read this document carefully to understand our views and practices regarding your personal data and how we treat it.
1. Information We Collect
When you use our website or interact with our services, we collect the following types of information:
  • Personal Information: This includes any identifiable information you provide to us, such as your name, address, email address, phone number, and payment details. We collect this information when you place an order, sign up for our newsletter, or contact our customer service.
  • Non-Personal Information: This includes data that cannot directly identify you, such as your IP address, browser type, operating system, device type, and general website activity. This data helps us analyze and improve the functionality of our website.
  • Cookies and Tracking Technologies: Our website uses cookies to improve user experience, track website performance, and remember user preferences. Cookies are small files stored on your device. You can manage or disable cookies through your browser settings.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
  • Order Fulfillment: We use the information you provide to process and complete orders, including billing and shipping. This includes the ability to verify payment and ensure the timely delivery of products.
  • Customer Service: We use your personal data to address inquiries, provide support, and resolve any issues related to your orders or our products.
  • Marketing and Communications: If you have consented, we may use your email address to send you marketing materials, promotions, and updates about new products or services. You can opt out of these communications at any time by following the unsubscribe instructions in our emails.
  • Website Improvement: We use non-personal data to enhance our website’s functionality, analyze how users interact with the site, and improve user experience. This helps us optimize performance, troubleshoot issues, and refine our offerings.
  • Compliance and Legal Obligations: We may need to use or disclose your personal information to comply with legal obligations, enforce our website terms, protect the rights and safety of our users, or prevent fraud and misuse.
3. Data Sharing and Disclosure
We value your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your personal data with the following entities in the following circumstances:
  • Third-Party Service Providers: We may share your information with trusted third-party vendors, such as payment processors, shipping companies, and IT service providers, to help us fulfill your orders and provide our services. These third parties are obligated to protect your personal information and are only allowed to use it for the services they provide to us.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests by public authorities, such as a court order or government investigation.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before any such transfer takes place.
4. Data Security
We implement a range of security measures to protect the confidentiality of your personal information. This includes encryption, firewalls, and secure server technology. However, no method of internet transmission is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
5. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will take reasonable steps to delete or anonymize it.
6. Your Data Rights
You have several rights regarding your personal data, including:
  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: If your information is inaccurate or incomplete, you have the right to request that we correct it.
  • Deletion: You can request that we delete your personal data, subject to certain exceptions (such as legal obligations or ongoing contractual commitments).
  • Objection: You can object to the processing of your data for certain purposes, including direct marketing.
  • Portability: You can request a copy of your data in a structured, commonly used format for transfer to another provider.
If you wish to exercise any of these rights, please contact us using the details provided below.
7. International Transfers
As a global company, we may transfer your personal data to other countries where we or our service providers operate. These countries may have data protection laws that differ from the laws of your country. We ensure that all transfers of personal data are carried out in accordance with applicable data protection laws, including implementing appropriate safeguards to protect your data.
8. Children’s Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.
9. Links to Third-Party Websites
Our website may contain links to third-party websites. Please note that this Privacy Policy does not apply to any external websites, and we are not responsible for the privacy practices of other sites. We encourage you to review the privacy policies of these external websites before sharing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the effective date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under data protection law, please contact us at:
Address:
PaperPack UK
44-45, Chancery Lane, London WC2A 1LS, United Kingdom
Email:
[email protected]
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